Refund policy

Please be advised, I will NOT accept refunds, returns, or exchanges of any kind due to the personal nature of keepsake jewelry. However, if you receive an item that is defective, damaged, or not what you ordered, please contact me within 5 business days via email with a photo of the issue. Email: info@adropintimekeepsake.com. I will help evaluate the issue and make it right. I inspect all jewelry prior to packaging, to rule out faults. If you fail to notify A Drop In Time Keepsakes within 5 business days of receipt of keepsake, an exchange will not be accepted. You have 14 days after I address your concerns via email, to send the piece back to me. If I do not receive the piece within 14 days, an exchange will not be accepted.

I will not accept refunds, returns, or exchanges for reasons not limited to: incorrect ring size, artistic variation, inherent imperfections, buyers remorse, etc.

You must double check and be 100% sure your ring size is correct before placing your order. Orders will NOT be refunded or exchanged for the wrong size being ordered. If you don’t know your ring size, you can go to your local jewelry shop to be sized or buy a ring sizer on amazon, before placing your order.

Buyers remorse examples include, the “wrong” setting being purchased as a gift for someone.

Stones are handmade, which means they are subject to artistic variation and inherent imperfections. This means characteristics will vary, including but not limited to: translucency, air pockets, inclusions and add on may sink or not distribute evenly, stones may not be 100% flush on the setting, etc. These variations are all normal and add character to your piece. Designs will be executed to the best of my ability but there may still be some artistic variations that occur. All pieces are one of a kind and no 2 pieces will be the same.

Each piece is made unique to the customer with their personal inclusions. Milks may vary in color, some more yellow than others, some can have blue or pink also. The preserved breastmilk can take on these colors. You may even see specks of breastmilk. Every piece has it’s own story it holds. BY PLACING YOUR ORDER, YOU AGREE TO RECEIVING A UNIQUE KEEPSAKE.

I will not accept any changes to the setting choice/ ring size after an order has been placed. You must double check and be 100% sure both are correct. If you don’t know your ring size, go to your local jeweler to be sized, before ordering. Stone design changes are accepted until I receive your inclusions. If you add to your design and add additional inclusions and it results in a higher cost, I will send a payment link via email. If it results in a lower cost, no refunds will be provided. Additional inclusions must be sent in by the same due date as the first inclusions. For design changes or specifications, email info@adropintimekeepsakes.com. I will reply when email has been read.

 I will not remake promotional or free items.

 I will not accept returns on sale items or gift cards.

You have 1 year from your order date, to send in your inclusions. After that, your chosen setting will be mailed back to you, your order will be closed and no refund will be given.

If your keepsake stone falls out within 30 days of receiving it, I will repair it for free. I can not guarantee past 30 days, as there’s no way to know if the care instructions have been followed. Email info@adropintimekeepsakes.com, to inform me of the necessary repair and I’ll send the address to mail the setting/stone to. You pay the cost of shipping to me. If you can not locate the stone, I’ll remake the stone for you one time. You may need to send in more inclusions.

If prongs loosen, a local jeweler should be able to fix it, small fees may apply.

Discoloration can occur on ALL resin items, as this is the chemical properties of resin. It is very important to follow the care instructions to help your jewelry last a lifetime. The jewelry is coated with a UV protectant, however no resin can 100% withstand extended UV light, heat, or damage from harsh chemicals.

ALL SALES ARE FINAL.

 If you have any questions or concerns, please email info@adropintimekeepsakes.com.